Deactivate products governed by a named user license

Updated: September 12, 2023

If a product is governed by a named user license, the user may, in some circumstances, need to deactivate it. For instance, the user must perform deactivation when upgrading to a new workstation or when the license administrator needs to transfer the license to another user.

Standard deactivation method

To deactivate a product governed by a named user license, the user should always try to use the QNX Software Center. Here is the deactivation procedure:

  1. Launch the QNX Software Center.
  2. From the Welcome screen, select Manage License Keys.
  3. Right-click the product's license key and select Deactivate, then click OK to confirm.

The deactivation disables product features and removes the user's entitlement to use the product on that workstation.

Note:

If the user has installed components of a product collection across multiple machines, they must explicitly deactivate the component residing on each machine. Otherwise, the product collection will remain activated.

Suppose, for example, that the user has a product collection consisting of QNX SDP 7.0 and QNX SDP 7.1. If the user installed the 7.0 product version on one machine and the 7.1 product version on a different machine, they need to deactivate the product version on each machine.

This requirement applies only to collections governed by a named user license. See “Access multiple versions of a product” for more information on product collections.

If, for some reason, the user can't use the QNX Software Center (for instance, the user's workstation has been damaged or lost), the user can perform the deactivation from their myQNX account profile. The profile page will display a Manual Product Deactivation link if any of the user's products are currently activated.

If deactivation from myQNX isn't possible (for instance, the user no longer works for your company), you must submit a deactivation request to BlackBerry QNX. See the instructions, below.

Submitting a deactivation request

To submit a deactivation request:

Note: Follow these steps only if the user can't deactivate the product through the QNX Software Center or through their myQNX account.
  1. Open the myQNX License Manager.
  2. Look at the product’s Status field to make sure that the status is Activated.
  3. Click the product’s Users field, then click Deactivate next to the user’s email address. A popup dialog will ask you to provide the reason for the deactivation request.
  4. Enter the requested information and submit your request. The myQNX License Manager will send the request to BlackBerry QNX and cc you via email.

Only products covered by named user licenses support deactivation.

Note: If a product is part of a product collection, you will need to submit a separate deactivation request for every activated product in the collection.