Updated: May 29, 2023 |
If a product is governed by a named user license, the user may, in some circumstances, need to deactivate it. For instance, the user must perform deactivation when upgrading to a new workstation or when the license administrator needs to transfer the license to another user.
To deactivate a product governed by a named user license, the user should always try to use the QNX Software Center. Here is the deactivation procedure:
The deactivation disables product features and removes the user's entitlement to use the product on that workstation.
If the user has installed components of a product collection across multiple machines, they must explicitly deactivate the component residing on each machine. Otherwise, the product collection will remain activated.
Suppose, for example, that the user has a product collection consisting of QNX SDP 7.0 and QNX SDP 7.1. If the user installed the 7.0 product version on one machine and the 7.1 product version on a different machine, they need to deactivate the product version on each machine.
This requirement applies only to collections governed by a named user license. See Access multiple versions of a product for more information on product collections.
If, for some reason, the user can't use the QNX Software Center (for instance, the user's workstation has been damaged or lost), the user can perform the deactivation from their myQNX account profile. The profile page will display a Manual Product Deactivation link if any of the user's products are currently activated.
If deactivation from myQNX isn't possible (for instance, the user no longer works for your company), you must submit a deactivation request to BlackBerry QNX. See the instructions, below.
To submit a deactivation request:
Only products covered by named user licenses support deactivation.