Cannot start installation

Baseline product can't be installed

Symptom: The QNX Software Center client hangs when you press Next to start installing the baseline product (QNX SDP), or there's an internal error when dealing with license activation.

Reason: If you're using version 1.1 or 1.2, this may caused by the license key bug.

Solution: Upgrade your QNX Software Center installation to version 1.2.1 or later.

Packages in dependency chain are inaccessible

Symptom: The client shows an error stating: Cannot complete the install because one or more required items could not be found

Reason: One or more packages in the dependency chain are inaccessible. For more information, see the section about not being able to access a specific package.

Filter is not applicable

Symptom: The client shows an error stating: Cannot complete the install because some dependencies are not satisfiable... cannot be installed in this environment because its filter is not applicable

Reason: You enabled the setting for showing invisible packages and attempted to install packages not intended for this installation, which can include:
  • Experimental packages in a stable installation
  • Debug symbol packages in a non-debug installation
  • Host-specific packages for another platform (e.g., Windows tools on Linux)
  • Group patches when patching is disabled

Conflicting dependency

Symptom: The client shows an error stating: Cannot complete the install because of a conflicting dependency... Only one of the following can be installed at once

Reason: You're trying to update packages that are in a locked group such as a locked patchset or a locked parent group.

Workaround: To install the update on top of a locked patchset, uninstall the patchset package first (to unlock the other packages).

Internal error when installing

Symptom: The client displays an error message saying an internal error occurred during Preparing operation.... The session log file contains the following message: java.lang.NoSuchMethodError: org.eclipse.equinox.p2.operations.InstallOperation.setAllowDowngrad

Reason: A plugin wasn't updated during the last QNX Software Center self-update.

Workaround: Uninstall your current QNX Software Center client and install the latest version using the installer available from the QNX Download Center. All packages and license data will be preserved (unless you previously chose to install QNX SDP packages inside of the QNX Software Center installation folder).

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