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QNX Software Center
The QNX Software Center (QSC) enables you to create and manage installations of the QNX Software Development Platform (SDP) and related products.
QNX Software Center Technotes
These technotes explain how to work around many issues with using the QNX Software Center.
Addressing Common Connection and Package Installation Issues
You may encounter issues when trying to download and install software packages.
Cannot obtain authorization

QNX Software Center
The QNX Software Center (QSC) enables you to create and manage installations of the QNX Software Development Platform (SDP) and related products.
- myQNX License Manager and QNX Software Center User's Guide
  This guide explains how to use the myQNX License Manager and the QNX Software Center. It is intended for corporate buyers, development managers, and IT administrators who need to manage QNX product licenses, and for developers who need to install and maintain QNX software on their development hosts.
- Creating and Deploying Installations of QNX SDP in Large Organizations
  This guide is intended for system administrators and developers who need to perform unattended installation of the QNX Software Center and the QNX Software Development Platform (SDP), or who need to create deployed installations of QNX SDP.
- QNX Software Center Technotes
  These technotes explain how to work around many issues with using the QNX Software Center.
  - Addressing Common Connection and Package Installation Issues
    You may encounter issues when trying to download and install software packages.
  - Addressing Proxy Server Issues
    If your company uses an HTTP proxy server to control internet access, the QNX Software Center can usually detect it automatically and communicate with the necessary QNX servers upstream of the proxy server. Sometimes, though, you have to manually configure the proxy server or provide proxy credentials. The procedures given here help you address these and other connectivity problems.
  - Addressing License Server Errors
    QNX uses a license monitor server to ensure license compliance. On the client side, QNX Software Center sends heartbeat requests to the QNX license server. The server's response includes the latest license activation status data. If there's a problem with your license, the status data contain error information, and you may need to perform follow-up actions.
- Typographical Conventions, Support, and Licensing
  This section describes the typographical conventions used throughout the documentation and explains how to obtain technical support.

Cannot obtain authorization

Symptom: The QNX Software Center client displays an error message stating that the user isn't authorized to perform the operation.

Reasons:

Your myQNX account is suspended. This happens if your account was inactive for a year.
Solution: Contact QNX Technical Support to restore your account.
Your account password has non-alphanumeric characters. Note that our current rules enforce the use of such characters; this happens only with old accounts.
Solution: Change your myQNX password to contain only letters and numbers.
Your account credentials are registered with different capitalization.
Solution: This bug occurs in QNX Software Center 1.x. Install version 1.2.1 or later, which ignores differences in capitalization when you enter your myQNX account credentials.
You updated your account password but the stored password wasn't updated so it no longer matches.
Solution: Remove the stored password through the QNX Software Center preferences. For instructions on doing so, see the Manage secure storage of your myQNX credentials section in the QNX Software Center Developer's Guide.

Page updated: February 04, 2025