Cannot access packages

No packages are displayed or can be accessed

Symptom: The client can't access or doesn't show any packages.

Reasons:
  • You haven't been assigned a license key. For more information, see License isn't assigned.
  • You haven't completed your license registration. For details, see License registration is incomplete.
  • If you've never downloaded QNX Software Center from the QNX website, you might not have agreed to the Download Center Usage Policy.

    Workaround: Log into the QNX website, navigate to the QNX Software Center download area, and click through and agree to the Download Center Usage policy.

A package can't be accessed

Symptom: The client can't access a specific package.

Reasons:
  • You might not have agreed to the Download Center Usage Policy; for details on fixing this issue, see the last item in the previous subsection.
  • You haven't been assigned a license key. For details, see License isn't assigned.
  • No support plan has been registered.
  • You are not entitled for the package.

    Solution: Contact QNX Technical Support if you think it's a mistake.

  • The package is experimental and the installation is configured to hide experimental packages.

    Solution: Contact your QNX license manager or QNX Technical Support.

  • The package is a debug symbol package. Since version 1.2.1, debug packages are invisible. To install debug symbols for a package, right-click its entry in the Installed tab and select Install Debug Package from the context menu.
  • The package is invisible. Since version 1.2.1, packages of the component type are invisible on the Available tab (to unclutter the view).
  • The package is architecture-specific and the installation is configured for a different platform.

    Workaround: Go the Advanced tab, click Edit Installation Properties, and in the Target Architectures panel, ensure that the platform required for the package is checked (or all platforms are checked).

  • The package wasn't actually posted or there was an error during publishing.

    Solution: Contact QNX Technical Support.

No packages are displayed

Symptom: The client fails to display any packages and instead displays an error stating: An internal error occurred during : "Preparing operation..."

Reason: A bug in QNX Software Center server version 1.2 when the user session has expired.

Workaround: Restart QNX Software Center. To avoid this problem in the future, perform any package installations within 30 minutes of starting. Upgrade to version 1.2.1 to solve this problem permanently.

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