Cannot access packages
No packages are displayed or can be accessed
Symptom: The client can't access or doesn't show any packages.
- You haven't been assigned a license key. For more information, see
License isn't assigned
. - You haven't completed your license registration. For details, see
License registration is incomplete
. - If you've never downloaded QNX Software Center from the QNX website,
you might not have agreed to the Download Center Usage Policy.
Workaround: Log into the QNX website, navigate to the QNX Software Center download area, and click through and agree to the Download Center Usage policy.
A package can't be accessed
Symptom: The client can't access a specific package.
- You might not have agreed to the Download Center Usage Policy; for details on fixing this issue, see the last item in the previous subsection.
- You haven't been assigned a license key. For details, see
License isn't assigned
. - No support plan has been registered.
- You are not entitled for the package.
Solution: Contact QNX Technical Support if you think it's a mistake.
- The package is experimental and the installation is configured to hide experimental packages.
Solution: Contact your QNX license manager or QNX Technical Support.
- The package is a debug symbol package. Since version 1.2.1, debug packages are invisible. To install debug symbols for a package, right-click its entry in the Installed tab and select Install Debug Package from the context menu.
- The package is invisible.
Since version 1.2.1, packages of the
component
type are invisible on the Available tab (to unclutter the view). - The package is architecture-specific and the installation is configured for a different platform.
Workaround: Go the Advanced tab, click Edit Installation Properties, and in the Target Architectures panel, ensure that the platform required for the package is checked (or all platforms are checked).
- The package wasn't actually posted or there was an error during publishing.
Solution: Contact QNX Technical Support.
No packages are displayed
Symptom: The client fails to display any packages and instead displays an error stating: An internal error occurred during : "Preparing operation..."
Reason: A bug in QNX Software Center server version 1.2 when the user session has expired.
Workaround: Restart QNX Software Center. To avoid this problem in the future, perform any package installations within 30 minutes of starting. Upgrade to version 1.2.1 to solve this problem permanently.