Access inaccessible packages

Updated: September 12, 2023

The All tab displays all packages, including inaccessible packages that you can't currently view or install through the Updates tab or Available tab. A package may appear as inaccessible for several reasons. For instance, the package is an update to a product with an expired support plan, or the package is experimental and you have disabled installation of experimental packages.

If you do need to install one of the packages that are currently marked as inaccessible, please consult the following table for possible causes and solutions.

Possible cause Recommended solution
Package is a patch and installation of patches is disabled. Open the Edit Installation Properties dialog and activate the checkbox for Automatically install patches.
Package contains only debug symbols and installation of debug symbols is disabled. Open the Edit Installation Properties dialog and activate the checkbox for Install debug symbols. See also Install debug symbols.”
Package is experimental and installation of experimental packages is disabled. Open the Edit Installation Properties dialog and activate the checkbox for Install experimental packages.
Package is for a specific architecture and installation of packages for that architecture is disabled. Open the Edit Installation Properties dialog and activate the checkbox for your target architecture.
Package can’t be installed because it’s incompatible with the current host OS (for instance, you’re attempting to install a Windows-only package on Linux). Check the package release notes for host OS compatibility.
Package is incompatible with the current baseline product (for instance, it’s for a different version of QNX SDP). Check the package release notes for product compatibility.
Package is for a product that requires an active support plan. Check with your license administrator. If you are a license administrator, use the myQNX License Manager to determine the status of the support plan.
Package is for a product that requires product registration (for instance, the QNX OS for Safety) and account setup isn't complete. Check with your license administrator.
Note: For more help on accessing packages, go to the QNX Software Center Technotes (http://www.qnx.com/qsc_technotes) and read the section on “Cannot access packages.”

Check Why

To check more about the inaccessible packages, the Check Why option has a link provided next to it.
  1. Select one of the inaccessible packages listed under the All tab.
  2. Right click and select Properties.

  3. Click the General Information tab and navigate to Inaccessible.