These technotes explain how to work around many issues with using the QNX Software Center.
This guide explains QNX Software Center issues that may occur with common workstation and network setups. It doesn't discuss issues related to a particular release of the product; these are explained in the Release Notes for the version you're using. If you encounter issues beyond what's described in the Release Notes, you can consult this guide for information about issues that require advanced manual steps and extra configuration.
To set up and use the product, you should read and follow the steps in the Installation Note and the QNX Software Center User's Guide.
If you encounter an issue that requires manual steps that aren't explained here but that you feel should be covered in these technotes, contact your sales representative or QNX Technical Support.
We always recommend using the latest version of QNX Software Center. To determine which version you're using, launch the product and select . The version is listed in the window that appears. To see what's the latest version available, go to the QNX Download Center, select QNX Software Center, and log in to your myQNX account. The resulting page provides a link to download the latest version of the product, and this link lists the version and build numbers.
|To find out about:||See:|
|Fixing problems in downloading and installing packages||Addressing Common Connection and Package Installation Issues|
|Fixing proxy server connection and myQNX login issues||Addressing Proxy Server Issues|
|Interpreting and handling license server errors||Addressing License Server Errors|
You may encounter issues when trying to download and install software packages.
The following topics describe the symptoms, reasons, and fixes for various QNX Software Center failures related to package installation. There are two kinds of fixes: workarounds, which are temporary fixes that avoid the problem, and solutions, which are permanent fixes. Sometimes there are workarounds or solutions for the specific underlying problem, but other times you need to try the general workarounds given at the end.
Solution: Check your network setup. The connection could be broken due to an HTTP proxy server. If you think that the network you're using has such a server, see Addressing Proxy Server Issues for steps on providing the proxy server's address to QNX Software Center.
If connecting still isn't possible, use offline mode to install the packages.
Solution: The IT administrator has to enable access to qnx.com and fusion.qnx.com (which is on a different subnet), by adding their IP addresses and subnet masks to the proxy server whitelist.
To confirm this, search for java.net.SocketTimeoutException: Read timed out in the latest session log file. If you don't find this string, see the other possible causes.
To verify this, open the log file for the latest use session (~/.qnx/swupdate/qnxsoftwarecenter-0.log) in an editor. In the file, search for java.lang.OutOfMemoryError: Java heap space. If you don't find this string, see the other possible causes.
If you find that the client is still hanging or saying it can't connect to the server, you can further increase the heap size (e.g., to 4096 MB).
Symptom: The client displays an error message stating that it failed to activate the license key:
Reason: The number of activations has been exceeded.
Workaround: Make sure you're not purposely activating the same license on multiple hosts (because it's not allowed). You can deactivate the license manually on the QNX website: https://www.qnx.com/account/product_de-activation.html.
Symptom: The required license key isn't shown in the License tab.
Reason: The required license key isn't assigned to you.
Solution: Log into your myQNX account and check whether the license key is assigned to you; ask the license administrator to assign it if need be. If you're an administrator, you still have to assign a license key to yourself to use it. If the key is assigned but you still don't see it, contact QNX Technical Support.
Reason: Your license registration is incomplete. Your account may be in an incorrect state if you didn't download QNX Software Center from the QNX website.
Solution: Log into the QNX website and agree to the EULA to complete the registration.
Symptom: The client displays an error stating that it can't access the server.
Reason: Even if the QNX Software Center proxy configuration works and the client can retrieve packages, remote activation may fail because the activation code supports only certain proxy types. For the list of supported HTTP proxies, see Configuring proxy servers.
Workaround: Use manual activation.
Symptom: After you do manual activation, the QNX Software Center client displays an error saying that it failed.
Reason: It appears that manual activation failed (because of the error display), but it might have succeeded. This is a known issue.
Symptom: The client can't access or doesn't show any packages.
Workaround: Log into the QNX website, navigate to the QNX Software Center download area, and click through and agree to the Download Center Usage policy.
Symptom: The client can't access a specific package.
Solution: Contact QNX Technical Support if you think it's a mistake.
Solution: Contact your QNX license manager or QNX Technical Support.
Workaround: Go the Advanced tab, click Edit Installation Properties, and in the Target Architectures panel, ensure that the platform required for the package is checked (or all platforms are checked).
Solution: Contact QNX Technical Support.
Symptom: The client fails to display any packages and instead displays an error stating: An internal error occurred during : "Preparing operation..."
Reason: A bug in QNX Software Center server version 1.2 when the user session has expired.
Workaround: Restart QNX Software Center. To avoid this problem in the future, perform any package installations within 30 minutes of starting. Upgrade to version 1.2.1 to solve this problem permanently.
Symptom: The QNX Software Center client hangs when you press Next to start installing the baseline product (QNX SDP), or there's an internal error when dealing with license activation.
Reason: If you're using version 1.1 or 1.2, this may caused by the license key bug.
Solution: Upgrade your QNX Software Center installation to version 1.2.1 or later.
Symptom: The client shows an error stating: Cannot complete the install because one or more required items could not be found
Reason: One or more packages in the dependency chain are inaccessible. For more information, see the section about not being able to access a specific package.
Symptom: The client shows an error stating: Cannot complete the install because some dependencies are not satisfiable... cannot be installed in this environment because its filter is not applicable
Symptom: The client shows an error stating: Cannot complete the install because of a conflicting dependency... Only one of the following can be installed at once
Reason: You're trying to update packages that are in a locked group such as a locked patchset or a locked parent group.
Workaround: To install the update on top of a locked patchset, uninstall the patchset package first (to unlock the other packages).
Symptom: The client displays an error message saying an internal error occurred during Preparing operation.... The session log file contains the following message: java.lang.NoSuchMethodError: org.eclipse.equinox.p2.operations.InstallOperation.setAllowDowngrad
Reason: A plugin wasn't updated during the last QNX Software Center self-update.
Workaround: Uninstall your current QNX Software Center client and install the latest version using the installer available from the QNX Download Center. All packages and license data will be preserved (unless you previously chose to install QNX SDP packages inside of the QNX Software Center installation folder).
To confirm this, in the latest session log file, search for HTTP 403 error codes. If you don't find them, see the other possible causes.
Solution: If do you find these error codes, you must address the network connectivity issues.
Workaround: Clear the package cache and repeat the operation. Upgrade to version 1.2.1 to solve this problem for good.
Workaround: Ensure there's enough space in your home directory, possibly by relocating the package storage to another disk (if need be, contact QNX Technical Support for details).
Workaround: Check the anti-virus software logs and reconfigure the software to not interfere. If related log entries are found, clear the package cache.
Workaround: Run disk-checking software and reboot the machine.
Solution: Remove and reinstall your product, as explained in Performing a complete wipe.
To confirm this, in the latest session log file (~/.qnx/swupdate/qnxsoftwarecenter-0.log), search for java.net.SocketTimeoutException: Read timed out. If you don't find this string, see the other possible causes.
Workaround: Try the general workarounds stated below, including contacting QNX Technical Support if necessary.
The Secure Storage dialog contains other settings but you rarely need to use them. They're provided mostly for troubleshooting and somewhat for use by system administrators and power users.
For details about this mode, see the Work offline section in the QNX Software Center User's Guide.
tar xvf aaa.qpkgDon't add the z option to the tar command.
The first time you try wiping the QNX products from your host development system, you may want to skip the optional steps (to see if the simpler procedure fixes your problems). If the usability issues persist, you can then try an in-depth wipe by doing all of the steps.
If your company uses an HTTP proxy server to control internet access, the QNX Software Center can usually detect it automatically and communicate with the necessary QNX servers upstream of the proxy server. Sometimes, though, you have to manually configure the proxy server or provide proxy credentials. The procedures given here help you address these and other connectivity problems.
All communications with the myQNX server and the QNX license server occur over HTTP and can be mediated through an HTTP proxy server. The floating license server, however, uses a proprietary protocol that isn't affected by proxy servers—it works only over direct connections.
There's an issue in version 1.0 that prevents you from using uppercase characters in your login credentials. So, always enter your login name in all lowercase characters; for instance, use email@example.com, not MyUserName@mycompany.com.
The QNX Software Center creates a log file that QNX support staff can use to diagnose networking issues. You can find this file at ~/.qnx/swupdate/.metadata/.log.
The QNX Software Center usually picks up proxy settings automatically. However, some proxy-OS combinations can be problematic. In particular, on macOS, you need to configure the proxy settings manually.
|OS||No proxy||Unauthenticated proxy||Basic proxy1||Digest proxy1 2||NTLM proxy1 2||Kerberos, Negotiate proxy||SOCKS proxy|
|Windows||Native||Native||Native||Native||Native||Not supported||Not supported|
|Linux||Native||Native||Native||Native||Native||Not supported||Not supported|
|macOS||Native||Manual||Manual||Manual||Manual||Not supported||Not supported|
In general, you shouldn't attempt to manually configure the proxy settings, because usually the default settings picked up from the OS work. However, on macOS, you need to enter the settings manually. On any host OS, you may need to experiment with manual settings when troubleshooting proxy connection issues.
Select Proxy Connections on the left of the resulting window:
If your host is downstream of an authenticated HTTP proxy server, when the QNX Software Center attempts to connect to the myQNX server, you'll see the Proxy Authentication window. This window asks for proxy credentials, and indicates what type of authentication your proxy is requesting, such as Basic, Digest, or NTLM.
If you see this window, enter the proxy credentials for the HTTP proxy server in your corporate network; these are the same credentials that your browser uses to connect to internet sites.
You can enter the same proxy credentials used by your desktop browser, but it isn't always obvious what those credentials are. That's because web browsers and other HTTP applications often supply the proxy username and password automatically.
In many corporate networks, the HTTP proxy server is integrated with the corporate network login mechanism. So, when prompted for your proxy credentials, try using your normal network username and password; for instance, your domain username and password on a Windows network. If you can't guess your credentials, contact your IT department.
> curl --proxy webproxy:3128 --proxy-basic --proxy-user mylogin:mypasswd http://www.qnx.com
QNX Software Systems uses a license monitor server to ensure license compliance. On the client side, QNX Software Center sends heartbeat requests to the QNX license server. The server's response includes the latest license activation status data. If there's a problem with your license, the status data contain error information, and you may need to perform follow-up actions.
If the QNX license monitor server finds a problem with any license owned by the myQNX user,
QNX Software Center reports the error code and message included in the server's response.
In the GUI, it appears in a popup window that looks like this:
If you're using the command-line client, any license error information is written to the session log file.
|Error code||Message||Description||Follow-up action|
|2||Your QNX development seat license is not properly activated on your local host. Please deactivate and activate again to fix this issue.||The license is marked as activated on the server but not_activated locally and it's a single-activation license. This can happen if the local license record file was removed, or if the same license is being used on two hosts (one of them possibly a VM) and it's already activated on one of them.||Deactivate and reactivate the license. If the problem persists, contact your QNX license administrator.|
|3||Your QNX development seat license is not properly activated and may be in use on another host machine. Please contact your QNX license administrator for assistance.||The license is marked as not_activated on the server but activated locally. This can be caused by a second host deactivating a license or by a manual deactivation (i.e., our records indicate this license has already been deactivated).||Confirm this is the host on which the license should be activated. If the problem persists, contact your QNX license administrator.|
|5||Your QNX development seat license is not valid. Please contact your QNX license administrator to obtain a valid license.||The serial number is invalid because it doesn't match any value in the server's list of known values.||Contact your QNX license administrator.|
|7||Your QNX development seat license is not valid. Please contact your QNX license administrator to obtain a valid license.||The license key is not valid. That is, the submitted key doesn't match any key on the server's list of known license keys.||Contact your QNX license administrator.|
|8||Your QNX development seat license appears to be in use on another development host. Please contact your QNX license administrator for assistance.||There's a duplicate transaction. QNX Software Center will now use the chained UIDs from the server's most recent responses in a new transaction to prevent duplicate license key inserts. Note that duplicate chained UIDs can occur on initially cloned machines and may be legitimate behavior based on licensing.||If the problem persists, contact your QNX license administrator.|
|9||Your QNX development seat license is not valid. Please contact your QNX license administrator to obtain a valid license.||Both the serial number and license key were found to be invalid when tested by the server.||Contact your QNX license administrator.|
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Fax: +1 613 591-3579
Date of this edition: Friday, October 25, 2019
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