QNX Software Systems is here when you need us. Services include person-to-person help lines, dedicated resources, as well as a broad and deep knowledge base to help you overcome obstacles or take your implementation of QNX technology to the next level.
Standard Support
Software updates are required to stay current. QNX Professional Services are available to answer your day-to-day questions on a first-come first-served basis.
Priority Support
Your project cannot fail. You need a support plan with a dedicated technical resource who has your hardware at their fingertips and who is committed to guaranteed response times on all your critical issues. Choose the level that's right for you - Bronze, Silver, or Gold.
Custom Support
Your team needs customized support from a dedicated team of senior development and support professionals – you may even need them 24/7. Or your support needs are too custom (or too large) to be met through our defined support plans. QNX Professional Services offers custom service level agreements on an annual basis.
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|
Standard Support Plan
|
Priority Support Plans
|
|
Bronze
|
Silver 100
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Silver 200
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Gold
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Plan Hours
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N/A
|
50
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100
|
200
|
400
|
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Plan Duration
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12 months
|
6 months
|
12 months
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12 months
|
12 months
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Training Credit
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0
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0
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0
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0
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1
|
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Monthly Usage Reports
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No
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Yes
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Yes
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Yes
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Yes
|
|
Assigned Technical Account Manager
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No
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Yes
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Yes
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Yes
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Yes
|
|
Number of Projects
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N/A
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Unlimited
|
Unlimited
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Unlimited
|
Unlimited
|
|
Number of Contacts
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1
|
Unlimited
|
Unlimited
|
Unlimited
|
Unlimited
|
|
Project Subcontractor Support
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No
|
No
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No
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No
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up to 2
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Target Hardware Hosting & Support
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No
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Unlimited
|
Unlimited
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Unlimited
|
Unlimited
|
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QNX Beta Software Support
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No
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Yes*
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Yes*
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Yes*
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Yes*
|
|
Custom Engineering Deliverable Support
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Derivative QNX Source Code Support
|
No
|
No
|
No
|
No
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Yes*
|
|
Past Version Support
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Current release only
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Yes
|
Yes
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Yes
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Yes
|
|
Snapshot Service
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No
|
No
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Available
|
Available
|
Available
|
|
Email Support
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No
|
Available
|
Available
|
Available
|
Available
|
|
Telephone Support
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No
|
Yes
|
Yes
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Yes
|
Yes
|
|
myQNX Support Portal
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Private and Public Web Forums
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Public only
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Weekly or bi-weekly Conference Calls
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Available
|
Available
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Yes
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Yes
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Yes
|
|
Issue tracking and prioritization
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Yes
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Yes
|
Yes
|
Yes
|
Yes
|
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Online Ticket Update Reports
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Yes
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Yes
|
Yes
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Yes
|
Yes
|
|
QNX Hosted Customer Meeting
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No
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Available
|
Available
|
Available
|
Available
|
|
QNX On-Site Support
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No
|
Available
|
Available
|
Available
|
Available
|
|
After Hours Support
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No
|
No
|
Available
|
Available
|
Available
|
|
Response Time Target
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Escalation
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No
|
Yes
|
Yes
|
Yes
|
Yes
|
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Quarterly Support Management Review
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No
|
No
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Yes
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Yes
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Yes
|
|
Experimental Patches
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No
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Yes
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Yes
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Yes
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Yes
|
|
Priority Support Patches
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N/A
|
Yes
|
Yes
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Yes
|
Yes
|
Notes:
* Response time targets do not apply.
** Priority Support Plan customer issues are higher priority than Standard Plan issues
Services marked as "Available" can be requested as part of the support plan but
additional fees may apply.
Please review the Standard and/or Priority Support
Guides for details pertaining to the support plan features listed above.