Describe the problem

Often customers try to fix the problems themselves by trying various things that come to mind. This is great.

Unfortunately, what tends to happen is that customers get frustrated and post messages something like:

I just ran the TCP/IP package connected to a Windows box
and it doesn't work.

What's going on?!?

The very next message from tech support looks like the following (I think they should have a standard template for it, myself):

Can you describe what you mean by “doesn't work”?  Do you mean
the TCP/IP on the QNX side?  Do you mean the TCP/IP on the
Windows box?  What part of TCP/IP doesn't work?  What are you
trying to do?  What versions of the OS, and TCP/IP package do
you have?  What version of Windows?  What TCP/IP package
were you using there?

The moral of the story: if you're having a problem, then you're probably in a hurry for the answer. If you're in a hurry for the answer, supply as much information as possible in your initial post so that someone at QNX Software Systems can try right away to reproduce the problem.

Here are the things that tech support almost always asks for: