Standard Support Representative, L2

Location: Ottawa (Kanata), Ontario

Competitive edge, superior quality, and a relentless dedication to customer needs -- these notions define our Technical Support team. We are currently looking for people to join our expert technical support team, offering tailored solutions for our customers. In this role, our ideal candidate will create and support software solutions directly in response to customer product development activities.

Job Duties

	Primary Functions
	Liaises with support customers regarding product performance, problems and system design.
	Investigates and resolves complex product problems by applying knowledge of design principals, procedures and practices.
	Troubleshoots technical problems, determine causes and appropriate corrective action.
	Maintains problem status and problem resolution records.
	Prepares reports on problems encountered and methods of resolution ensuring overall systems integrity and reliability.
	Develop prototype and demonstration systems as technology samples for customer use.
	Participates in product reviews, design or enhancement projects and testing in order to share knowledge based on customer experience.
	Follows and ensures compliance to workplace operating and environmental, health and safety procedures and guidelines.
	Assists in extra projects as required, including to various departments.
	Provides internal training for customer service representatives.

Experience & Education

	Education and Experience
	4+ years experience in embedded software development or
	4+ years experience in diagnosing and troubleshooting operating system software
	Working knowledge of the QNX operating system (or other RTOS) and embedded software development principles.
	Strong C, C++ and Java development and design skills a requirement.
	Familiarity with processor architectures such as x86, PPC, ARM, SH, MIPS
	Real-time systems programming experience considered an asset.
	Experience developing software with graphics and multimedia considered an asset.
	Enthusiasm and a desire to learn about new technologies a requirement!

Apply Online

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