Technical Account Manager / Software Developer POSITION FILLED Thank you to all that applied

Location: Ottawa (Kanata), Ontario

Our Priority Support team is looking for an addition to their group. Do you like working with customers and learning new, cool, technologies. This position, reporting to the Manager, Priority Support, will be to create and realize software solutions directly in response to customer product development activities.

Job Duties

	Liaises with key Priority Support customers regarding product performance, applications, system design, general questions and problems.
	Investigates, isolates, reproduces and resolves difficult and complex product problems within customer timelines by applying knowledge of design principals, procedures and practices.
	Interfaces with QNX development teams to isolate, champion and resolve customer problems. Tests custom fixes and patches ensuring quality prior to customer delivery.
	Maintains problem status and problem resolution records on a daily basis. Prepares reports on problems encountered and methods of resolution ensuring overall systems integrity and reliability.
	Maintaining a high degree of communications with customer showing continual progress on customer problem and championing them to closure. Ensuring highest degree of customer satisfaction.
	Assist and guide customers in developing prototype and demonstration systems enabling them to win business based on QNX product.
	Follows and ensures compliance to workplace operating and environmental, health and safety procedures and guidelines.
	Additional Duties and Responsibilities:
	The role of a Technical Account Manager is very dynamic. The above describes essential responsibilities and activities that are typical for an incumbent in this job. This in not an exhaustive list of tasks performed. Depending on organizational requirements, other duties may be assigned.

Experience & Education

	3-5 years experience in embedded software development or
	3-5 years experience in diagnosing and troubleshooting operating system software
	Strong communication, interpersonal and organizational skills combined with strong technical skills
	Working knowledge of the QNX operating system and embedded software development principles.
	Strong C, C++ and Java development and design skills a requirement.
	Familiarity with common automotive processor architectures (ie SH/PPC/ARM)
	Real-time systems programming experience considered an asset.

Apply Online

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